Returns & Refunds

GO-LO aims to provide sustainable nutrition solutions that help people live better for longer. Our products are very specific in terms of a unique and specialised formula which allows you to maintain a healthy balanced lifestyle as well as improve weight loss. The nutrition solution for a sustainable lifestyle.

What do I do if I receive goods damaged or broken in transit?

If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in the post to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.

What do I do if I wish to return something I purchased?

You are welcome to return any good purchased within 7 days of receiving the item. Unfortunately we can only accept goods for return that are still in their original packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Our policy is to deduct a 10% handling fee from the original price.